Cafe Frontline Officer & Customer Attendants

As a Cafe Frontline Officer & Customer Attendant, you are one of the most important faces of DreamPod.

You will be responsible for creating a warm, welcoming and memorable experience for every customer who walks through our doors. You will receive customers with a genuine smile, understand what they need, take and process their orders accurately, enter sales correctly, and communicate orders to the fulfilment team.

Beyond taking orders, your role is about creating great customer connections. You should make customers feel comfortable, valued and happy to return to DreamPod.

You are the bridge between the customer, the sales process and the fulfilment team.

Key Responsibilities

Customer Experience

1. Welcome every customer warmly with a smile and positive energy.
2. Make customers feel comfortable, valued and attended to.
3. Listen carefully to customer requests and provide helpful responses.
4. Build genuine connections with regular and new customers.
5. Maintain a friendly, professional and approachable attitude at all times.
6. Pay attention to customer needs and proactively offer assistance.
7. Handle customer questions, concerns and complaints calmly and professionally.
8. Create an experience that makes customers want to return.

Taking & Processing Orders

1. Accurately take customer orders, either physically or through the designated ordering system.
2. Confirm orders with customers before processing them.
3. Enter sales correctly into the POS/sales system.
4. Ensure the correct items, quantities and prices are captured.
5. Communicate special requests or modifications clearly to the fulfillment team.
6. Pass completed orders to the appropriate fulfillment team promptly.
7. Follow up on orders where necessary to ensure they are fulfilled correctly.

Sales & Cash Handling

1. Process customer payments accurately.
2. Issue receipts where applicable.
3. Maintain accurate sales records.
4. Handle cash and electronic payments responsibly.
5. Report discrepancies, errors or unusual transactions immediately.
6. Follow DreamPod's procedures for opening, closing and reconciling sales.

Team Collaboration

1. Work closely with the kitchen/fulfillment team to ensure smooth order delivery.
2. Communicate clearly and quickly, especially during busy periods.
3. Support teammates when the cafe is busy.
4. Keep the frontline/order area organised and customer-ready.
5. Communicate customer feedback and recurring requests to the relevant team members.

Cafe Standards

1. Maintain a clean, neat and welcoming frontline environment.
2. Keep the ordering and customer-facing areas organised.
3. Follow DreamPod's service standards and operating procedures.
4. Maintain a professional appearance and personal hygiene.
5. Follow all food safety, hygiene and workplace policies.

What We're Looking For: We are looking for someone who is

1. Naturally warm, friendly and welcoming.
2. Comfortable speaking with different types of people.
3. A good listener who pays attention to details.
4. Fast and accurate when taking orders and entering sales.
5. Patient, calm and solution-oriented when dealing with customers.
6. Comfortable working in a fast-paced environment.
7. A team player who communicates well.
8. Proactive rather than waiting to be told what to do.
9. Reliable, punctual and responsible.
10. Comfortable using a POS or willing to learn quickly.
11. Interested in creating memorable customer experiences.

Success in This Role Looks Like

Customers leave feeling

"They really took care of me at DreamPod."

The fulfilment team feels

"The orders coming to us are clear and accurate."

DreamPod feels

"Our frontline team represents the quality and warmth of our brand."