Hub Manager(space services operation manager)
Hub Manager (Space Services Operations Manager) DreamPod | Ibadan, Nigeria
About the role DreamPod is looking for a Hub Manager to lead the day-to-day performance and profitability of its Hub and Spaces offering. This includes workspace memberships, offices, meeting rooms and event spaces.
You will coordinate daily operations, keep facilities ready for use and deliver a reliable customer experience. The role combines service delivery, commercial oversight and practical problem-solving, with a focus on making the spaces work well for customers and the business.
What you will do
- Manage daily operations across memberships, offices, meeting rooms and event spaces.
- Coordinate bookings, space allocation and preparation so customers can use spaces as agreed.
- Monitor occupancy, revenue, operating costs and customer feedback to identify opportunities for improvement.
- Support profitability through efficient resource use, customer retention and effective use of available space.
- Check facility readiness, follow up on maintenance needs and coordinate cleaning and other service providers.
- Handle customer enquiries, service issues and complaints, keeping customers informed until matters are resolved.
- Coordinate staff and service providers involved in delivering hub services, with clear priorities and follow-up.
- Maintain accurate operational records and share updates on performance, challenges and actions needed.
- Improve everyday processes to support consistent service and a welcoming environment.
What you need
Must-haves
- Experience managing operations in a workspace, hospitality, facilities, events or another customer-facing service environment.
- Ability to organise multiple bookings, tasks and service needs without losing attention to detail.
- Confidence tracking revenue, costs and operational performance.
- Clear communication and practical customer service skills.
- Ability to coordinate people, resolve problems and take ownership of daily service delivery.
Nice-to-haves
- Experience with coworking spaces, workspace memberships or meeting and event venue operations.
- Familiarity with booking systems, customer records and spreadsheet reporting.
- Experience supporting customer retention, space utilisation or service improvements.
How to apply Submit your CV and a short note outlining your relevant operations experience through the application channel provided with this vacancy. Include an example of how you improved service delivery, managed costs or strengthened the performance of a customer-facing space.
A day in the life
Your morning at DreamPod in Ibadan starts with a walk-through of the hub, checking that workspaces, offices, meeting rooms and event areas are clean and ready for booked use. You review the day’s bookings, confirm room layouts and flag maintenance or service issues that could affect customers. You then agree priorities with staff and service providers, making sure everyone knows what needs to be ready and when. Through the day, you respond to membership enquiries, coordinate arrivals and space changes, and handle customer concerns. If a room is not ready or a facility needs attention, you organise a practical response and keep affected customers updated. Between service demands, you check occupancy, revenue and operating costs, update records and follow up on unresolved issues. Later, you review upcoming bookings and look for ways to use available space more effectively without disrupting existing customers. Before closing, you confirm preparations for the next day, record outstanding actions and share a clear update on performance, customer feedback and any support needed.
Your first 3 months
First week
- Learn how DreamPod’s memberships, offices, meeting rooms and event spaces are offered and managed. - Meet staff and service providers, and clarify responsibilities and escalation routes. - Walk through the facilities and review upcoming bookings, maintenance needs and customer concerns. - Understand existing booking, customer record and financial reporting processes.
First month
- Take ownership of daily booking coordination, space readiness and customer issue follow-up. - Establish clear daily priorities and readiness checks with staff and service providers. - Check operational records for accuracy and establish a starting picture of occupancy, revenue, costs and feedback. - Identify recurring service problems and agree practical improvements with the relevant team.
Second month
- Put agreed improvements into practice, focusing on booking accuracy, room preparation and timely issue resolution. - Review space use and customer feedback to identify opportunities for repeat bookings and membership retention. - Track operating costs and service provider performance, highlighting avoidable waste or service gaps. - Share regular performance updates with clear actions, owners and follow-up dates.
Third month
- Compare current performance with the first month’s starting picture and explain changes in occupancy, revenue and costs. - Review whether service improvements have reduced recurring issues and improved customer feedback. - Recommend practical ways to improve space utilisation and profitability without weakening service quality. - Document working routines and set priorities for the next quarter with the relevant team.